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About Us

Professional Customer Service

Our goal is to make sure we support you every step of the way. If there is an issue, our customer service staff are ready to help you over email or a phone call. We value your business!

Committed to Quality

We believe quality should never be a compromise. No matter what product you're looking for, we guarantee reliability. We want you to feel confident that your purchase is of the highest caliber.

100% Satisfaction Guaranteed

While shopping with us, we want you to be completely happy with the experience. If you have questions about us, our products, or even shipping, get in touch! We hope you continue to shop with us for many years to come. 

Privacy Policy

Superb Supplies respects your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology

SHIPPING INFORMATION

Order Processing

All orders are processed in the order they are received.  Most orders ship within 2-3 business days but may ship sooner and may be delayed if a large number of orders come in at once.  Every effort is made to ship as quickly as possible.  Special orders may take longer but delivery estimates will be provided when the order is made.

USPS

USPS is a reliable service; however, on occasion packages are delayed or go missing.  We will make every effort to recover your package and get it to you as soon as possible.  USPS services include:


First Class: 2-10 business days (not a guaranteed service, but an estimate)

Priority: 2-3 business days (not a guaranteed service, but an estimate)

Express: 1-2 business days (guaranteed service)

FAQ'S

How do I place an order?

How long before my order ships?

How long before my order ships?

Currently we are only able to take orders online. We can not take orders by fax or phone.

How long before my order ships?

How long before my order ships?

How long before my order ships?

We try to ship orders out as quickly as possible in the order they are received. Orders are usually processed and shipped within 1-2 business days.

Do you ship internationally?

How long before my order ships?

Do you offer wholesale pricing?

We do ship to some international locations and hope to add more in the future. Currently if you are an international customer you must use Paypal to checkout. The locations we currently ship to are: Canada, United Kingdom, Australia, Denmark, France, Germany, Japan, and New Zealand.

Do you offer wholesale pricing?

I placed a special order. How long will it take me to receive it?

Do you offer wholesale pricing?

Yes we offer wholesale pricing to qualified buyers. Please contact us at info@superbsupplies.com for more information.

What is your return policy?

I placed a special order. How long will it take me to receive it?

I placed a special order. How long will it take me to receive it?

Please remember that most these items are cut just for you. All sales are final. No returns will be accepted unless there is a mistake made in your shipment. If there is a mistake please contact us within 10 days for the original purchase at: returns@superbsupplies.com with a description of the mistake. Returns that are allowed will be credited to the original payment method for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. 

I placed a special order. How long will it take me to receive it?

I placed a special order. How long will it take me to receive it?

I placed a special order. How long will it take me to receive it?

Special order times can vary between a few days and a few weeks. Usually, it takes no longer than two weeks for us to receive it and ship it back out to you. Shipping to you will depend on the carrier you select.sales@superbsupplies.com with the item and the quantity you would like. We can always make a special order for you.

I am trying to add a specific quantity to my cart but I keep getting an out of stock message?

I am trying to add a specific quantity to my cart but I keep getting an out of stock message?

I am trying to add a specific quantity to my cart but I keep getting an out of stock message?

The inventory on our website is only what is in stock. It does not take into account any items that are on their way or ordered. If you want a specific quantity please email us at: sales@superbsupplies.com with the item and the quantity you would like. We can always make a special order for you.